Mother's PR Application Through Humanitarian Pathway

On December 23, I applied for my mom’s PR through a humanitarian pathway. She applied as the principal applicant, and her common-law partner was included as her dependent.

The application initially progressed smoothly—they completed their medical examination, and background verification began. However, in May 2024, she received a request for additional information because her partner has a DUI charge in his home country. They asked for details and legal documentation regarding the charge. Unfortunately, he did not have much information (I don’t want to go into details). He submitted a letter stating that the ticket had been prescribed and that accessing further details about the incident was no longer possible.

Later, we received another request asking for more information, including his version of the accident. He has been hesitant to provide further details, and at this point, I wish my mom had never applied with him.

Is it possible to ask IRCC to process just my mom’s application? Or should I request to cancel the entire application and instead apply for a Super Visa for my mom? My boys haven’t seen their grandma in six years, and I desperately want her here with us. I’m beyond frustrated and heartbroken.

My mum had a visitor visa denied, the notes said it was because she doesn’t have strong ties to her home country.