Issues with CFS?

Has anyone been having a lot of trouble with Classic Football Shirts of late?

I placed yet another fairly large order with them and one jacket graded a 9/10 “excellent” had a defective zipper and an entire adidas stripe down the sleeve unstitched. Another pair of pants straight up had a nasty used paper towel in the pocket and they just tossed it in a dust bag and called it a day.

Their customer service was straight up rude to me, didn’t apologise once, made it nearly impossible to resolve despite my concessions, and tossed me a £5 coupon valid only on the UK site knowing full well I’m in the US (I tried on both sites and the code doesn’t even work anyhow).

Anyone else having issues with them of late? Are they just getting too big for their own good? I worked in retail for 5 years and this was nuts.