Role of a full wedding coordinator

Hi. We're getting married on December 2025 at Baguio and I have availed full wedding coordination that's based in Baguio since my h2b and I are pretty much busy on our work schedule. I'm so frustrated with our coordinator right now kasi ako na lang palagi ang nagtatanong kung anong progress with our suppliers. We even had a problem with our wedding ceremony venue but she wasn't there when we needed her. So ako na lang gumawa ng paraan and booked our wedding venue and reception venue yesterday + some our suppliers at a wedding fair, other than that, yung mga nirecommend nyang suppliers in Baguio, no update whatsoever. Lagi nyang reply "will update you on this, nasa event lang", pero hindi din naman mag-uupdate. Like??

Puro magaganda pa naman reviews nya sa facebook and wedding groups. I'm so confused, ano po ba talaga ang role ng full wedding coordinator? Ganito po ba talaga? Or should I get a new wedding coordinator?