I DEPOSITED AN AMOUNT OF 6,900 AED BUT NOT CREDITED FOR 2 WEEKS NOW #EMIRATESNBD

I don't know what to do, I deposited an amount of 6.900 AED through EMIRATES NBD ATM in Al Ghurair Mall last Aug. 31, after 11:50 pm to 12 midnight-ish 1st September. Next day came and it was Sunday, my money was not yet still credited to my account. I immediately called the bank to report it. I was told to wait after 24 hrs. Monday came, and my money is still not credited. I called the bank again and wait til 11 am on that day but still nothing. I made the 1st complain on that day and told me to wait within 5 working days, and to my surprise, upon checking the complain from mobile app, it was closed already!!!! without even informing me. Mind you, I've been calling at least twice a day EVERYDAY for updates.

Sept. 7, after knowing my 1st complain was closed already, I opened a new case once again and provided all the details they need. The only mistake I did was misplacing the receipt. They told me again to wait for 5 working days to check the CCTV, which make today the 5th working day and to my surprise again, I was informed my money was not found in the machine.

I am very frustrated and mad, I am trying to make ends meet and my money is stuck with the bank and telling me there's no transaction found in the machine. I received the receipt, technically it was deposited successfully.

I need help and suggestions please, what should I do? Where should I complain against the bank? I don't have the receipt but the fact that I inserted my ATM card to deposit my money was enough proof from their records that I made a transaction.