If not Dell, then who else?

Part of my role is the procurement of laptops for my organisation. Recently as part of a refresh I purchased 10 Dell Vostro laptops. The last time we did a refresh (or "mass" roll out) was in the few weeks before the COVID lockdown in the UK. The only laptops we could get our hands on for the sales team were Vostros, and in the 4/5 years since I've had no issues with them. They've been great. So naturally we replace like for like.

Worst decision ever really. Out of the 10, 8 are in circulation. 3 of the laptops has never come back to me with an issue. The other 5 all come back with the same silly issue of the laptop not waking up after being locked/going to sleep. The instructions issued by Dell to do a reset on these machines don't work either. It's happened where I will have a number of laptops on my desk where I have to take the cover off of them to pull the battery. But it's an intermittent problem too. These laptops can go for weeks without a problem, then a laptop could come back to me 3 times in a day. Complained to Dell who send an engineer to fix one of the laptops which was just the replacement of the motherboard. That was months ago, now I'm battling Dell to try and get them to fix the others but that's another story.

Now though I have my MD asking for a new laptop for him and a few others, and I am loathe to purchase Dell again based on the aftercare. But who else to use? I've not heard of anything good from HP for a long time. It can't just be Lenovo as Dell's only competitor surely?